Emergencies

If you have a life-threatening medical condition, call 000 and request an ambulance.

If you or your child has an urgent medical condition you can also visit our Emergency Department.

We are located to the right of the hospital’s main entrance, which is accessed from Albany Highway.

We are open 24-hours-a-day, every day of the year.

If you are coming into our Emergency Department, if possible please bring with you:

  • your Medicare Card
  • any other entitlement cards (health care/pension/veterans’/safety net)
  • your passport/health insurance details (overseas visitors/students)
  • details of your private health insurance (if you want to be admitted as a private patient)
  • your current medications (or a list) 
  • any x-rays/ultrasounds/scans that may be related to your condition
  • your work contact details if your condition is covered by Workers’ Compensation
  • the name of your General Practitioner (GP).

Please be aware that patients are seen in order of illness severity, and not in order of attendance. If another patient comes to the ED with a more serious condition, you will need to wait. We thank you for your patience and understanding.

Location and parking

Our Emergency Department is located next to the main entrance, off Albany Highway.

Acrod parking bays are available in the immediate area outside the front the hospital, with additional 4-hour limited car parking bays as you enter from Albany Hwy on your left. 

The hospital (stop number 13369) is also accessible by Transperth (external site) bus numbers 220 and 249.

When you arrive

Upon arrival in the Emergency Department please take a ticket and wait to be called by the Triage Nurse who will ask you questions and assess your condition to determine your level of priority. They will ask you questions and assess your condition to determine your level of priority:

  1. immediate (life threatening)
  2. very urgent
  3. urgent
  4. standard
  5. non-urgent.

Some patients need to be taken straight into the ED. Others will be directed to the waiting room.

While you are waiting, please tell the Triage Nurse if:

  • Your condition worsens.
  • You decide to seek treatment elsewhere.

Aishwarya’s CARE Call is the process in WA public hospitals for you as a patient, carer or family member to use if you are worried you or the person you care for is getting sicker whilst in hospital.

The 3-step process is in place to ensure the nurses and doctors caring for you are aware of any changes to your health.

You know yourself or the person you care for best.

Follow the steps below if you, or the person you care for gets sicker while in hospital.

Step 1 – If you are worried about a change in your condition or the person you care for, tell a nurse or staff member.

Step 2 – If you are still worried, tell a senior nurse or staff member.

Step 3 – If your concern is urgent you can call the Aishwarya CARE Call line or use the dedicated Aishwarya’s CARE Call phone installed in the emergency departments waiting room or department.

Each hospital has a different CARE Call phone number which will direct you to a dedicated senior staff member who will listen to your worries and concerns and action these urgently.

  • Armadale and Kalamunda - 9391 2419

 

What happens next?

Once you are inside the ED, you will undergo a thorough assessment by a team of nursing and medical staff.

Tests and procedures will be carried out when necessary. The team will review your test results, provide emergency treatment and will then decide to:

  • allow you to return home with a referral if necessary for further care (such as a follow-up appointment with your local doctor or an outpatient appointment)
  • monitor your condition for a few hours before making a decision or
  • admit you to the hospital for further care.

Sometimes patients must wait for test results or for a ward bed to become available. This may cause unavoidable delays in the Emergency Department. Our staff will continue to care for you until you are able to go to a ward or be discharged home.

Metropolitan emergency departments – wait times

WA Health’s WA Public Hospital Activity webpage (external site) provides an up-to-date view of the status of the emergency departments in each of the metropolitan hospitals.

The site provides current information on the average wait times and the number of patients waiting to be seen.

If you need urgent medical attention, please go to your nearest emergency department.

East Metropolitan Health Service Emergency Departments

Royal Perth Hospital (external site)
Address: Victoria Square, Perth
Phone: 9224 2244

Where can I get advice over the phone?

Where can I find a local GP after hours?

When your own doctor is not available, call ahead to visit an after-hours GP clinic. Please note that fees may be charged at some clinics.

The on site Armadale GP After Hours service, run by Bentley-Armadale Medicare Local, is located at the entrance to our specialists’ centre to the right of the main hospital building. Access is via Albany Highway.

The service deals with relatively minor complaints or less severe illnesses and injuries that would normally be treated by your family doctor. Referrals for x-rays and ultrasounds are also provided.

The GP after-hours clinic is staffed by a doctor, nurse and receptionist. Patients are seen in order of arrival, not in order of priority.

You will need to present your Medicare card to access this service and extra charges generally apply.

All children under 16 years with a Medicare card and holders of a pension/health care card are eligible for bulk billing when accessing the GP after-hours service.

Contact details

GP After Hours Armadale
Address: 3056 Albany Highway, Armadale
Phone: 9391 2285
Hours: 7pm – 10pm, Monday to Friday
2pm – 9pm, weekends and public holidays

Metropolitan emergency departments:

Last Updated: 07/02/2024