Call and Respond Early (CARE)

Call and Respond Early (CARE) is a way of allowing patients, or their families and carers, to call for rapid assistance when they feel the healthcare team has not fully recognised changing health conditions.

We understand sometimes patients, their families and carers notice subtle signs of deterioration before our healthcare teams. We encourage patients, families and carers to have a voice and be involved in the delivery of the health care they receive.

Making a CARE call

There are three simple steps to raise assistance:

Step 1: Nurse/midwife/doctor

Use the call bell or go to the nurses’ station to speak to the nurse, midwife or doctor about your concerns.

Step 2: Nurse/midwife in charge

If you are still concerned, ask to speak to the nurse or midwife in charge of the shift.

Step 3: CARE call

If you think it is urgent or remain concerned and feel you have not received an appropriate response, call: 9391 2784. If you need access to a phone, please speak to staff.

You will need to have the following information ready:

  • name of patient
  • reason for the call
  • ward and room number (if known).

The senior nurse will respond to your call and visit you on the ward where they will make a full assessment of the situation. They will also liaise with the treating medical team and other health care providers, as required.

The CARE call should only be used when you feel the healthcare team is not responding to worsening health concerns.

If you would like to report other concerns, like catering, parking or housekeeping, please speak to the nurse or midwife in charge of the shift. They will be able to offer advice on how to address these concerns.