How do I access an interpreter?
- You can ask for an interpreter to help you understand information provided by the health staff. This service is free—you will not be asked to pay.
Interpreters can be accessed
Healthcare providers will help you find the right interpreting service for your needs. This can involve accessing an interpreter:
- in person
- by telephone
- through video conferencing
For Health Service Provider staff
1. Refer to the Decision-making tree (external site) for engaging an interpreter.
2. If an interpreter is needed immediately contact TIS National on 131 450. TIS National is available 24 hours a day, 7 days per week:
- Have your health service’s client code ready
- Dial TIS National on 131 450
- Provide the operator with the language that the consumer requires (and gender preference if requested)
- Provide your client code and the name of your health service to the operator
3. If an interpreter is not needed immediately, please contact your Language Service Coordinator. Please contact TIS if your health service does not have a Language Service Coordinator.
Last reviewed: 05-12-2024
This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.
