Outpatients

We treat more than 28,000 outpatients each year and run a variety of outpatient clinics to provide ongoing care and treatment for patients. Outpatient clinics operate to provide healthcare to patients who require an treatment, but do not need to stay in hospital.

Outpatients can download the Armadale Hospital Map to find out where clinics are located.

Visit Our services to view all the specialties available at Armadale Health Service and ‘how to refer’ to us.

To be seen at Armadale Health Service Outpatient Clinics, all patients need a referral from your GP, specialist or community health care provider. The referral provides written information including your details, history and information on what consultation or care you need. Patients may also be seen for continuing care after being discharged from hospital.

All referrals are reviewed by the speciality Doctors and assigned a priority based on the information provided, which indicates when appointments are made.

For information on your referral status you can check see accepted referrals and priority category assigned using the Manage My Care APP (external site). It may take up to a week after the referral has been sent to appear in the APP.

Outpatient appointments during COVID-19

East Metropolitan Health Service (EMHS) continues to review our response to the rapidly changing COVID-19 situation.

To maximise patient and staff safety, the way we deliver outpatient care has changed. From Thursday March 3 patients attending Armadale Health Service for an outpatient appointment must complete COVID screening questions on arrival and some patients will be asked to have a rapid antigen test (RAT). You will receive a SMS notification the day prior to your appointment if you are required to have a RAT, and you will complete the RAT on arrival to the hospital.

Where clinically appropriate, outpatient appointments are being provided via video or telephone appointments. Read more below in ‘Is a phone or video outpatient appointment suitable for you?’

Depending on your clinical condition, you may have a combination of in-person and video/phone call appointments. The hospital will contact you to advise of any change to your appointment.

Only essential carers are permitted to attend the outpatient appointment with you. An essential carer will need to show proof of vaccination and if you require a rapid antigen test for your appointment, they will also require the test. Your carer can join in an appointment from outside the hospital using a video or phone call, please let us know if you would us to do this for you and your carer.

Please note: vaccination restrictions do not apply to patients accessing the hospital for treatment. Healthcare is available to all patients – regardless of vaccination status.

Managing your appointments

Manage My Care App

Manage My Care APP (external site) gives you and those you care for access to outpatient appointment and referral information than ever before.

Key features:

  • Easily see your outpatient appointments and referrals 24/7.
  • Update your contact details (e.g. address, next of kin and phone numbers).
  • Contact numbers to o reschedule, confirm or cancel upcoming outpatient appointments for select specialties.
  • Access information about your appointment.

Manage My Care can be downloaded as a free app from the Apple Store or Google Play, or by visiting HealthyWA (external site).

Listed next of kin and/or preferred contact are also able to view and manage your outpatient appointments through Manage My Care if you give them permission to do so.

Making an appointment

Outpatient appointments are made after a referral from your General Practitioner (GP) , Emergency Department or Hospital Ward is accepted by the Outpatient Specialist. Outpatient appointment information is then posted to patients.

Most outpatients receive a letter in the mail detailing their appointment approximately a month before the appointment. If the appointment has changed or is scheduled in a shorter time frame, you may receive a phone call or text message from us.

For information about your appointment you can use Manage My Care APP (external site) at any time.

Additional information is available for health professionals seeking more information about outpatient referrals at Armadale Health Service.

Changing appointments – Cancel or Reschedule

For information about your appointment you can use Manage My Care APP (external site) at any time.

Appointments are precious so please let us know if you will not be available. This ensures care is available to all in a more timely manner. To reschedule or cancel an appointment, please contact the clinic as soon as possible.

  • Antenatal – 9391 2901
  • Allied Health – 9391 2219 (Social work, Speech, OT, Dietetics,)
  • Community Rehabilitation – 9391 2620
  • Continence – 9391 2665
  • Diabetes – 9391 1111
  • Dialysis – 9391 2439
  • ED Trauma Clinic – 9391 1103
  • General Medicine – 9391 1118
  • General Surgery – 9391 1094
  • Gynaecology & Obstetrics – 9391 2906/ 9391 1150
  • Maternity Assessment – 9391 2981
  • Mental Health Mead Centre – 9391 2400
  • Mental Health Eudoria Street Centre – 9398 6600
  • Midwifery Group Practice – contact your midwife
  • Paediatrics – 9391 1115
  • Physiotherapy – 9391 2281
  • Orthopaedics – 9391 2949
  • Pre-Admission - 9391 2187
  • Urology – 9391 1117
  • Rheumatology – 9391 1119

Armadale area community health services, and some private clinics are also operated within the hospital site:

  • Child Community Health – 9391 2220
  • Dental – 9391 2444
  • GP After Hours – 9391 2285
  • GP Obstetrics – 9391 2285

All departments can be contacted during business hours. For all other general enquiries please call Armadale Health Service on 9391 2000.

If you have a life-threatening medical condition, call 000 and request an ambulance. If your clinical condition changes while you are waiting for an appointment at Armadale Health Service, contact your GP to provide the hospital with additional information or escalate your care.

Changing contact details

If any of your contact details have changed (address, telephone number), advise clinic staff. It is important to keep your contact details up to date as most appointment notifications will be sent in the mail or you may receive a phone call or text message to your mobile telephone.

Also keep your General Practitioner (GP) details up to date by advising clerical staff.

Is a phone or video outpatient appointment suitable for you?

Telehealth video or phone appointments are beneficial for patients who are looking to save time, travel and costs. Use this checklist to see if a phone or video appointment is suitable for you. Please discuss with your health professional if you would like to have a Digital/Telehealth appointment.

Video Call allows you to access your healthcare provider at Armadale Health Service using a computer, smart phone or tablet device on the internet. The quality of the review is the same as visiting the clinic in person. Avaya Workplace is used to facilitate group consultations.

At your appointment

What to bring

If you have an outpatient appointment, whether in person or virtual, make sure you bring or have ready the following:

  • Your appointment letter or access to the appointment information within the Manage My Care app
  • Medicare card
  • healthcare card, pension card, safety net record
  • a list of current medications (including creams, eye drops and over the counter medications)
  • copies of any private tests that have been undertaken regarding your illness, including X-rays.

Always keep your contact and General Practitioner (GP) details up to date by advising the clerical staff.

Please be aware that wait times for outpatient appointments can vary due to emergencies and urgent care. We do our best to see you on time or as soon as possible.

Questions to ask at your medical appointment

To help you make the right decisions about your health care, there are a number of useful questions (PDF 530KB) to ask at your medical appointment. These questions guide you on what to ask your doctor to ensure you get the care that is right for you.

  1. Do I really need this test, treatment or procedure?
  2. What are the risks?
  3. Are there simpler safer options?
  4. What happens if I don’t do anything?
  5. What are the costs?

More information is available on the Choosing Wisely webpage.

Who can attend – Carers and families

Patients are welcome to bring one carer or family member with them to their appointment. If they would normally attend your appointments, we would encourage you to ask them to be with you for telephone or telehealth appointments.

At the current time we ask that you do not bring anyone to a face to face appointment to support safe physical distancing.

If you would like a carer or family member to be able to speak with us on your behalf, please ensure that their details are listed as next of kin and/or preferred contact. This can be updated by speaking to clerical staff at your appointment.

Listed next of kin and/or preferred contact are also able to view and manage your outpatient appointments through Manage My Care if you give them permission to do so.

Transport

There are a number of transportation options available when visiting Armadale Health Service, including public transport and free parking options. Visit the Transport page for more information.