What matters to you today?

September 16, 2016

In an effort to improve communication and understanding of patients, Armadale Health Service emergency department staff have been wearing badges which ask ‘What matters to you today?’

The initiative came out of the Press Ganey patient survey, which revealed that what staff thought was important to patients wasn’t necessarily what was important to patients themselves.

“While we might think delivering the appropriate care is the key thing, for patients it might be smaller things, such as offering a carer a cup of tea, that they see as important,” said ED CNS Annabelle Pearcey.

“The aim of the badges is to encourage patients to tell us what they want, but it’s also a prompt to staff to stop and ask people what’s important to them at that time.”

“We hope the badges will encourage a more open dialogue between staff and patients,” she said.